❓ Frequently Asked Questions
tibaje FAQ — Answers to All Your Questions
Learn about opening an account, depositing via bKash, cricket betting, and bonuses — all explained in plain English.
The questions that come up most often when using tibaje are all gathered on this page. From the steps for opening an account to the rules for depositing via bKash or Nagad, cricket betting, slots, the welcome bonus, and responsible gaming — everything is answered in plain English. If you don't find an answer, contact our 24/7 live chat support.
Account and Registration
The registration process at tibaje is very fast and simple. You can create an account in just a few minutes using your name, mobile number, email, and a password. As soon as registration is complete, you can log in and start playing. For more details, visit the tibaje Login page.
tibaje is for users aged 21 and above only. During registration you must confirm that you meet this age requirement. The platform is strictly prohibited for minors and this policy is enforced without exception.
No, each person may operate only one tibaje account. Having more than one account is considered a violation of the rules and the accounts involved may be suspended. If you have any issues, contact us directly via live chat.
You can use the "Forgot Password" option on the login page to reset your password using your registered mobile number or email. If you have trouble with this process, contact our 24/7 live chat support for a quick resolution.
Yes, after logging in you can update certain information from your account settings. However, for security reasons, some sensitive changes may require assistance from our support team. In that case, please contact us via live chat.
Deposits and Withdrawals
Deposits made via bKash to tibaje are generally credited instantly. The entire process is completed within a few seconds to a few minutes. Nagad and Rocket deposits are processed at the same speed. Bank transfers may take a little longer.
The minimum deposit at tibaje is ৳300 — the same across all payment methods. The minimum withdrawal amount is ৳500. You can easily enjoy all the features of tibaje by starting with a small amount.
Withdrawal requests at tibaje are generally processed within 15 minutes to 2 hours. Withdrawals via bKash or Nagad are the fastest. If your request is still being processed, you can check its status via live chat.
Yes, Nagad is one of the supported payment methods at tibaje. Deposits and withdrawals can also be made via bKash, Rocket, and bank transfer — four methods in total. You can start from as little as ৳300 and enjoy the same convenience with every method.
tibaje generally does not charge any additional fees for deposits or withdrawals. However, your mobile financial service (bKash, Nagad, Rocket) or bank may apply its own transaction fee, which depends on that provider's policies. Contact live chat for more details.
If a withdrawal request is still being processed, it may be possible to cancel it in limited cases. However, once the process is complete it can no longer be cancelled. If you need to cancel urgently, contact our 24/7 live chat without delay.
Games and How to Play
To bet on BPL or any cricket match, first log in to your account and go to the cricket section. Choose your preferred match from the list of ongoing or upcoming matches. Place your bet from the available betting markets (match winner, runs, wickets, etc.), set your amount, and confirm. For more details, visit the cricket page.
Yes, live in-play betting is available at tibaje. You can place bets in various markets in real time while a match is in progress. Detailed markets are available for major tournaments including T20 World Cup, BPL, and IPL. Live odds update continuously, so quick decisions are important.
RTP stands for Return to Player — it is a figure that indicates what percentage of total bets is returned to players on average over the long term. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 is returned over a long period. This is not a guarantee for a single session but rather a statistical average.
Yes, tibaje is fully mobile-friendly. You can play all games directly from your smartphone browser — no separate app download is needed. Play comfortably on any device, whether Android or iOS.
tibaje's live casino section features games from international providers such as Evolution Gaming and Ezugi. Some live tables offer Bengali-speaking dealers or a Bengali interface. For more details, visit the tibaje Casino page.
tibaje hosts games only from recognized and trusted game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, etc.). All games use verified Random Number Generator (RNG) technology, which keeps results completely unbiased. Fair play is our top priority.
Bonuses and Promotions
tibaje offers a 200% bonus on your first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus — making your total balance ৳3,000. Or deposit ৳6,000 and receive the maximum ৳5,000 bonus — a total of ৳11,000. This bonus is added automatically on your first deposit after registration.
The wagering requirement for the welcome bonus is 15x. This means you need to wager an amount equal to the bonus multiplied by 15 before you can withdraw. Example: for a ৳2,000 bonus, you need to place a total of ৳30,000 in bets. This is relatively low and accessible compared to industry standards.
tibaje's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. By playing regularly, you will automatically move up to higher tiers. Bronze offers up to 0.3% weekly cashback, while Platinum goes up to 1.2%. No separate application is needed.
Weekly cashback is available based on your VIP tier. Bronze earns 0.3%, Silver 0.6%, Gold 0.9%, and Platinum up to 1.2% weekly cashback. Cashback is generally added to your account at the start of each week. For any questions on this, let us know via live chat.
Yes, tibaje offers limited-time promotions for special occasions such as Eid, the BPL season, IPL, and the T20 World Cup. Check the tibaje promotions page regularly or ask via live chat to stay updated on these offers.
Safety and Responsible Gaming
tibaje uses SSL encryption technology to keep all personal and financial information secure. Your data is not shared with third parties. As a safe and reliable platform, we always treat user privacy with the highest importance. For more details, read our privacy policy.
If you believe there has been unauthorized access to your account, change your password immediately and contact us via our 24/7 live chat or by email at [email protected]. Our security team will act promptly and may temporarily suspend the account if necessary.
tibaje believes in responsible gaming. You can set your own deposit limits, betting limits, or session time. A self-exclusion option is also available, which deactivates your account for a set period. Contact live chat for help with this. For more information, visit the responsible gaming page.
Yes, tibaje treats responsible gaming with the highest importance. Gaming is entertainment, not addiction. If you feel that gaming is having a negative impact on your life or someone you know, our 24/7 support team is ready to help. Family members are also welcome to contact us.
Absolutely! tibaje's 24/7 live chat support is operated entirely in Bengali. You can share any issue, question, or request in your own language. You can also contact us directly by email: [email protected].
Still have questions? Contact support
Our Bengali-speaking support team is ready to serve you seven days a week, twenty-four hours a day — ready to answer any question you have.
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